The Proven Path to Delighting your Customers, Colleagues, and Everyone Else You MeetBook - 2012
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Publisher: [New York, NY] : Evolve Publishing, c2012.
Branch Call Number: 658.812 Kaufman 08/2012
Characteristics: xxv, 318 p. :,ill. ;,23 cm.