Patron Behavior In Libraries
A Handbook Of Positive Approaches To Negative SituationsBook - 1996
How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.
Publisher: Chicago : American Library Association, 1996.
Characteristics: 160 p. ;,23 cm.