The Big Book of Customer Service Training Games
Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With CustomersBook - 1999
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Publisher: New York : McGraw-Hill, c1999.
Branch Call Number: 658.812 Carlaw
Characteristics: xiv, 209 p. :,ill. ;,24 cm.
Alternative Title: Customer service training games